CRM to Market sync of contacts/leads

Hey!

When I delete a contact in my SugarCRM, why does it not disappear in Market?

Do I manually need to remove the record from Market? 

Parents
  • Hi Alexandra,

    Do you currently have your pull settings in the admin panel set up to pull contacts and leads? 

    If so, can you take a look in the Administrative View-> SugarCRM Settings and check that your sync is up to date? If it is not up to date (has not updated in the last 15-30 minutes) for the "Last Sync Date for Contacts" and "Last Sync Date for Leads" this would be the reason why it is not updating and you would need to contact support@sugarcrm.com

    hope this helps. 

Reply
  • Hi Alexandra,

    Do you currently have your pull settings in the admin panel set up to pull contacts and leads? 

    If so, can you take a look in the Administrative View-> SugarCRM Settings and check that your sync is up to date? If it is not up to date (has not updated in the last 15-30 minutes) for the "Last Sync Date for Contacts" and "Last Sync Date for Leads" this would be the reason why it is not updating and you would need to contact support@sugarcrm.com

    hope this helps. 

Children
  • Hey! 

    Yes i have both pull and push status activated. My sync says that it should work as it should according to status. My customer has had quite a lot of problems with the sync between the systems. We have encountered problems regarding the sync  I will contact the support team, thank you!