reply tracking for automation emails

Hi Indar,

Currently there is no way to track who has replied directly to an email campaign sent from Sugar Market. The reason for this is because there is no way to track who clicks reply in their mail client and which mailbox the reply is being sent to. Customers use a wide variety of reply to mailbox addresses. There is also no way to run a report to see who replied.

I would recommend that your reply to mailbox is a monitored mailbox. This means you can then see and report on all reply emails as they have come back to a mailbox you are monitoring internally.

Thanks

James

Hi James Thank you for the update, this feature is available , this feature is available in competitors Reply Tracking – ActiveCampaign Help Center , for the following cases as per the url 

With Reply Tracking, you can:

• Create segments
  Send follow-up campaigns to contacts who do or don’t reply to your campaign or automation email.
• Trigger an automation based on a reply
  Setup automations to run instantly when someone replies to a campaign or automation email.
• Send reply data to external scripts
  Utilize our webhooks system to automatically send new replies to any external script.

Thanks 

Indar

Hi James Thank you for the update, this feature is available , this feature is available in competitors Reply Tracking – ActiveCampaign Help Center , for the following cases as per the url 

With Reply Tracking, you can:

• Create segments
  Send follow-up campaigns to contacts who do or don’t reply to your campaign or automation email.
• Trigger an automation based on a reply
  Setup automations to run instantly when someone replies to a campaign or automation email.
• Send reply data to external scripts
  Utilize our webhooks system to automatically send new replies to any external script.

Thanks 

Indar