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reply tracking for automation emails

Indar Kumar

Dear Experts

In sugar market platform 

1. How do we view a list of contacts that replied to an automation email 
2. Is it possible to create the standard report/custom report OR with lead/contact listeners OR in any of the other ways in sugar market to get the list of leads/contacts who replied for the emails sent from the Sugar Market platform

The purpose is, if there is a reply email form the lead/contact we want to move them out of nurture programs or we would like to apply different criteria on such list.  please suggest how to achieve this.

Thanks.  

Indar

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  • 0 Sugar Employee Badge

    Hi Indar,

    Currently there is no way to track who has replied directly to an email campaign sent from Sugar Market. The reason for this is because there is no way to track who clicks reply in their mail client and which mailbox the reply is being sent to. Customers use a wide variety of reply to mailbox addresses. There is also no way to run a report to see who replied.

    I would recommend that your reply to mailbox is a monitored mailbox. This means you can then see and report on all reply emails as they have come back to a mailbox you are monitoring internally.

    Thanks

    James

    James Brown

    Professional Services Manager

    SugarCRM

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  • 0 Sugar Employee Badge

    Hi Indar,

    Currently there is no way to track who has replied directly to an email campaign sent from Sugar Market. The reason for this is because there is no way to track who clicks reply in their mail client and which mailbox the reply is being sent to. Customers use a wide variety of reply to mailbox addresses. There is also no way to run a report to see who replied.

    I would recommend that your reply to mailbox is a monitored mailbox. This means you can then see and report on all reply emails as they have come back to a mailbox you are monitoring internally.

    Thanks

    James

    James Brown

    Professional Services Manager

    SugarCRM

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