Time Zone affecting process definitions.

We have a process definition that looks at a quote meeting date and then sends a reminder email a few days prior. In the email that it is sending, it references the meeting date and time.

Currently, sugar support is reviewing the fact that when an admin employee logs into their system from outside of the normal time zone, it somehow affects the process definitions and reminders that are sent. The interesting part is that the employee was 3 hours different but the time was 5 to 7 hours different.

Anyway, I was just curious if anyone else has run into this or are we the only sugar customer who's admins travel and work outside their time zone?

0 Whitney Johnson 20 days ago

Hi Norm,

I haven't heard about this impacting Process Definitions; we do know this is an issue with scheduled jobs and have escalated to our Product team to discuss solutions for future roadmap enhancements of either setting a static time zone for the Admin (ID 1) or to set the time zone for the schedulers so that the time zone the Admin logins in at won't impact the set schedulers.

Thank you,

Whitney
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0 Norm Bonenfant 19 days ago in reply to Whitney Johnson

Thank you for your response. It definitely seems that the timezone for ID1 is affecting the process definitions we send out. Pushing to see if we can change the ID1 to someone in the company who is not likely to travel and/or would not likely log in while away.
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0 Whitney Johnson 19 days ago in reply to Norm Bonenfant

Absolutely! Picking a user who is a System Admin that doesn't move time zones is a good option. You could also leave this as a overall System Admin that isn't logged in to, but it would use up a license, so completely understand wanting the license to be used.
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0 Bud Hartley 19 days ago in reply to Whitney Johnson

Hi Norm,

Yes, it can be an issue. I leave my laptop time set to the home office timezone - It's a little annoying when I'm in a different part of the world but you get use to it :-)

Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)
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0 Francesca Shiekh 19 days ago in reply to Whitney Johnson

it makes some sense that time aware process definitions would be checked and executed via a scheduler, so it stands to reason that the timing is also affected by the timezone the same way as schedulers are, per this post:

Retraction: Update on Scheduler Job Timezone Behavior

My suggestion is that they allow user ID = 1 to set a timezone that matches system time rather than browser time.

FrancescaS
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