Notifications and Email messages on mention

Hello Omar Conte , 

Thanks for your question!

Could you clarify where you’re using the mentions feature? I did some testing on my side:

• Comment Log: When mentioning a user in a Comment Log, the user will receive a notification. You can also enable email notifications by selecting the “Email on Mention” option in the User Profile.

  
  
  
  
  
  
  
  
  

• Activity Stream: Mentions in the Activity Stream do not generate notifications. This behavior is already logged as a product enhancement under idea #91991: link.

If the Activity Stream scenario matches what you want to achieve, I recommend opening a support case so it can be tracked against the existing idea.

As a best practice today, I’d suggest leveraging the Comment Log field to enable team collaboration and have notifications when using mentions. Would that approach work for your use case?

Many thanks,

André

Thanks,

I will open a support case for idea #91991.

Comment Log as the advantage that it can be shown on the Side pane, but the disadvantage that you cannot reply explicitly to a single comment, but every comments comes one after the other (and maybe it's enough like that). I will test it a little longer.

Omar

Quick feedback after a test: If I click on a Comment log notificaiton from the panel, I cannot see the Comment straight away, but I need to open the record it is related to... Poor UX in my opinion. Activity Stream dashlet instead shows detailed info

Hello Omar, 

Your feedback is spot on! 
I didn't find any created idea request reporting this, so went ahead and created a support case related to your user to allow our support team to review and create one. 
Support will reach out on the case. 

Cheers, 

André 

Hello Omar, 

Your feedback is spot on! 
I didn't find any created idea request reporting this, so went ahead and created a support case related to your user to allow our support team to review and create one. 
Support will reach out on the case. 

Cheers, 

André