Hi all,
I want to send an email to the person who sent in a case when the case has been at status "customer" for 7 days. I am struggling to get the "to" part correct. I have another process that is working correctly, and that one has "contacts related to cases : email address" in the "to" section.
But I have no idea how to replicate this in my new process definition. I've tried everything I can think of from the Recipient section but nothing works. This is what I see in the process that is working:
Can anyone help?
