Hi there,
I'm trying to create a process to count the days Sales didn't update a specific field (Next Step) in the Opportunity record. Only for opportunities which are active (so not Won or Other). This is how far I got :
The start action reacts to new and updated.
The issue I have is this :
When a day is past , the Tracker should be incremented by 1 and the tracking should continue , but the process becomes 'Completed'.
Same thing for when the Next Step field is updated, the Tracker should be reset, but tracking should continue.
Only when the opportunity becomes no longer active the tracking process should stop.
What's wrong with my above solution ?
Thanks for any hint.
;-)
Hugo