Counter for days a specific field didn't change

Hi there,

I'm trying to create a process to count the days Sales didn't update a specific field (Next Step) in the Opportunity record. Only for opportunities which are active (so not Won or Other). This is how far I got :

The start action reacts to new and updated.

The issue I have is this :
When a day is past , the Tracker should be incremented by 1 and the tracking should continue , but the process becomes 'Completed'.
Same thing for when the Next Step field is updated, the Tracker should be reset, but tracking should continue.
Only when the opportunity becomes no longer active the tracking process should stop.

What's wrong with my above solution ?

Thanks for any hint.

;-)

Hugo

+1 Francesc Del Moral Farrarons 7 months ago

Hi Hugo Geyskens ,

Since you want your process to loop through the event based gateway unless the Opportunity is no longer active (I guess either Closed Lost or Closed Won), you will need to connect the Tracker + 1 and Tracker = 0 actions back to the event based gateway instead of to an End event.

Hope this helps but let me know should you have any questions.

Best,

Francesc
0 Hugo Geyskens 7 months ago in reply to Francesc Del Moral Farrarons

Thanks Fransesc ! That worked.

I was falsely assuming that my end points (do nothing) were really that : don't do anything , so keep the process running.
But with adding your loop backs , it now works.

;-)

Hugo