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Stop contact email addresses from automatically linking to accounts

Jeff Geitz

When I create a new contact and link it to an account, the email address for the contact automatically gets related to the account also.  This causes it to show up on the account record display in a list.  If I have a lot of contacts related to the account, this list display of email addresses becomes problematic to the point that it's difficult to update the account.  Is there a way to turn off the functionality that automatically relates a contact email to the related account?   I only want the contact email to be related to the contact.

I have an onsite install of 12.0.3 ent.

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  • 0

    Hi  , 

    I don't believe the functionality you are describing is native functionality of Sugar and is likely being done by a customization. It's been awhile since I used Sugar 12, but I confirmed that creating new contacts under an account in Sugar 14 does not cause the email address to also be related to the account. Have you had any code customizations done in the past?

    Chris

    Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year

  • 0 in reply to Chris Raffle

    I was afraid that might be the case.  I can't find it, so I'm not sure that's good or bad.  But, thank you kindly for the info.

  • +1 in reply to Jeff Geitz

    I don't know if this will help   but if I was looking for such a customization I would check the relate logic hooks in custom/modules/Accounts/logic_hooks.php and custom/modules/Contacts/logic_hooks.php and related files to see if there is something there.

    FrancescaS

  • 0 in reply to Francesca Shiekh

    Thank you Francesca.  I was looking for the logic hook in the wrong place.  I finally circled back to this to give it another go and your response took me right to where I needed to be.

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  • 0 in reply to Francesca Shiekh

    Thank you Francesca.  I was looking for the logic hook in the wrong place.  I finally circled back to this to give it another go and your response took me right to where I needed to be.

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