Dear Sugar Community,
We are currently using the SugarCRM inbound mail function and want to ensure that no emails are missed. To achieve this, we would like a way to filter inbound emails based on whether they have been replied to or not.
Is there a feature in SugarCRM that allows us to track this? If not, would it be possible to add a custom field to indicate the email status or use SugarBPM to create a process that marks emails as replied or unreplied?
Thank you in advance for your support!
