Doc Merge Conditionals

Hi, All

I am making a doc merge template for Quotes. I am trying to show a filed based on conditions. I followed the documents here

Filtering with Conditionals in Doc Merge - Sugar Support (sugarcrm.com)

but for some unknown reason  after inserting the following:

{if billing_contact_name.name}{billing_contact_name.name}{endif}

the end result is a pdf that cannot be opened.


adding: 
{#quotes} {if billing_contact_name.name}{billing_contact_name.name}{endif}  {/quotes}

results in an error saying there's no relationship quotes

or a corrupted Docx file



any help would be appreciated

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