Outbound Email Issue: .com.au Domain Unable to Send from UK-Hosted Sugar Instance

Hi Christopher Hart ,

Have you tried increasing the SMTP logging level to get a better diagnostic? If not, I recommend adding the following to the config_override.php file:

$sugar_config['smtp_mailer_debug'] = 4;

Once that is set, attempt the outbound email again and relay the relevant log entries here so we can see what the next step should be.

Chris

Chris Raffle After doing that, sending a test email from the System Email Settings page just hangs on 'one moment please' 

Christopher Hart ,

I don't recall ever seeing that happen. Did you check to see if anything additional was logged in the sugarcrm.log file? If you aren't seeing any logging when trying the test email, please post the contents of your config_override.php file.

Chris

Christopher Hart ,

I don't recall ever seeing that happen. Did you check to see if anything additional was logged in the sugarcrm.log file? If you aren't seeing any logging when trying the test email, please post the contents of your config_override.php file.

Chris

Hi Chris Raffle Ramya Katram  Do you by any chance know if we would need to  generate a DKIM record for our custome to add to their DNS records to help authenticate outgoing emails sent from our hosted server? Would I log a Sugar support case for guidance?