Document MultiMerge Getting Stuck

Hi,

When I try to run a DocMerge MultiMerge, the merge gets stuck at the Template Loaded stage. I am running this on 2 basic records. Has anyone else seen this?

The systems I have tested on are self hosted if that makes any difference.

Cheers!

0 Francesc Del Moral Farrarons 7 months ago

Hi Ross Page ,

For on-site installations of Sugar, you will need to apply some adjustments for DocMerge to work, as explained in the following article:

Configuring Doc Merge in On-Site Instances

I hope this helps!

Best,

Francesc
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0 Joseph Elvir 7 months ago

Hi Ross, please see the bug in portal: [Doc Merge] Document MultiMerge appears to stall at Data Retrieving when ~7 or more records are selected » Issues & Ideas » SugarCRM Support Portal (sugarondemand.com). I know you mentioned 2 basic records, so this may or may not apply, but I was getting stuck on the loading of multimerge as well.
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0 Ross Page 7 months ago in reply to Joseph Elvir

Thanks Joseph, i will have a look.
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0 Ross Page 7 months ago in reply to Francesc Del Moral Farrarons

Thanks Francesc, i will ask one of my dev team to give this a go.
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