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Outlook Plugin to Sugar Connect

Mike Barry

With Microsoft cutting off plug in support it appears we are being forced into a transition to Sugar Connect.  After multiple demos the only difference that Sugar seems to highlight is that it can now be used with the outlook web app, which is worthless to my company.  When i asked the people from Sugar to defend charging for something that is currently free no one was able to, especially with a 20-30% increase in overall cost by adding Sugar Connect.  Has anyone who is currently using Sugar Connect found that it has any value at all? Or are my suspicions that this is just a money grab correct?

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  • 0 Sugar Employee Badge

    I hear you and understand your frustration, Mike. Please know the decision to end support for Outlook Plug-In was a difficult one and was not made lightly by Sugar. There are advantages to using Sugar Connect over the Outlook Plug-In. I would invite you to use the link below to look a post that outlines some of those advantages. Brooke's comment also lays out how Sugar Connect has helped them. One of the biggest advantages I hear from people is the ability to interact with the entire CRM from their inbox. They don't have to bounce over to a web browser to look up a record. They can do it while looking at an email.

     Outlook & Word Plug-ins Will Reach End of Support June 2024 

    Sugar Connect is Sugar's go forward product for calendar and email integration. It's ability to operate across platforms (Outlook, Gmail, desktop, web) and the fact that all users are automatically updated after each deployment (no manual installation, running old versions, etc.) make it easier for Sugar and our customers to support.

    Thanks,

    Andrew Blue

    Sr. Manager, Product Management

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  • 0 Sugar Employee Badge

    I hear you and understand your frustration, Mike. Please know the decision to end support for Outlook Plug-In was a difficult one and was not made lightly by Sugar. There are advantages to using Sugar Connect over the Outlook Plug-In. I would invite you to use the link below to look a post that outlines some of those advantages. Brooke's comment also lays out how Sugar Connect has helped them. One of the biggest advantages I hear from people is the ability to interact with the entire CRM from their inbox. They don't have to bounce over to a web browser to look up a record. They can do it while looking at an email.

     Outlook & Word Plug-ins Will Reach End of Support June 2024 

    Sugar Connect is Sugar's go forward product for calendar and email integration. It's ability to operate across platforms (Outlook, Gmail, desktop, web) and the fact that all users are automatically updated after each deployment (no manual installation, running old versions, etc.) make it easier for Sugar and our customers to support.

    Thanks,

    Andrew Blue

    Sr. Manager, Product Management

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