API - SQL - Sugarbpm triggered

So we have built at API for our NPS, which will pull data from CRM and then return the data via SQL.

I want to setup SugarBPM process that triggers if the score is less than 7, this will not trigger via SQL injection, has anyone else encountered this issue or have a solution for this?

Thanks,

Adam

  • Hi  ,

    SugarBPM will only trigger based off save events in Sugar. If you want some automation to occur when you have a NPS detractor, you would need to do one of the following:

    • Change your customization to perform updates through Sugar's REST API so that SugarBPM can then trigger as expected
    • Develop a custom scheduler to scan your NPS results and performs the desired actions when a new NPS detractor has been entered

    Chris