API - SQL - Sugarbpm triggered

So we have built at API for our NPS, which will pull data from CRM and then return the data via SQL.

I want to setup SugarBPM process that triggers if the score is less than 7, this will not trigger via SQL injection, has anyone else encountered this issue or have a solution for this?

Thanks,

Adam

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0 Chris Raffle over 1 year ago
Hi Adam Shaw ,

SugarBPM will only trigger based off save events in Sugar. If you want some automation to occur when you have a NPS detractor, you would need to do one of the following:

Change your customization to perform updates through Sugar's REST API so that SugarBPM can then trigger as expected

Develop a custom scheduler to scan your NPS results and performs the desired actions when a new NPS detractor has been entered

Chris
Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year
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0 Chris Raffle over 1 year ago
Hi Adam Shaw ,

SugarBPM will only trigger based off save events in Sugar. If you want some automation to occur when you have a NPS detractor, you would need to do one of the following:

Change your customization to perform updates through Sugar's REST API so that SugarBPM can then trigger as expected

Develop a custom scheduler to scan your NPS results and performs the desired actions when a new NPS detractor has been entered

Chris
Co-Founder | SugarCRM's 2024 Global Outfitters Partner of the Year
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