Sugar Outlook plug-in disconnects Outlook when sending and receiving

a client reported the same issue, we reproduced with fresh 13.0 instance. we created a case on sugar support, if anyone finds a workaround please share !

I did some reasearch and found that the Sugar Outlook Plugin is only compatible with the Outlook Semi-Annual Channel releases.

The latest Semi-Annual Enterprise Channel is Version 2208. We downgraded the Outlook version to a Semi-Annual Channel release to resolve the issue.

learn.microsoft.com/.../update-history-microsoft365-apps-by-date

thanks for this feedback, I followed the steps here to downgrade: https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841 and using this information for parameters of ODT xml config : https://learn.microsoft.com/fr-ch/deployoffice/office-deployment-tool-configuration-options#channel-attribute-part-of-updates-element

I also had to restart outlook after enabling the add-in to make it work

thanks for this feedback, I followed the steps here to downgrade: https://support.microsoft.com/en-us/topic/how-to-revert-to-an-earlier-version-of-office-2bd5c457-a917-d57e-35a1-f709e3dda841 and using this information for parameters of ODT xml config : https://learn.microsoft.com/fr-ch/deployoffice/office-deployment-tool-configuration-options#channel-attribute-part-of-updates-element

I also had to restart outlook after enabling the add-in to make it work