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scheduled report has been deactivated

Christopher Hart over 1 year ago

We have a scenario after upgrading to 120.02 that scheduled reports are being deactivated for no apparent reason.

An notification email is generated which is the only indication we have this this is occuring.

I queried both the CRM logs and the audit logs, but neither provide any clue as to the root cause.

Has anybody experienced this or have any suggestions as how to troubleshoot?

Regards

Christopher Hart

0 Andre Serrazina over 1 year ago

Hello Christopher Hart,

A good way to start would be to confirm if the report still loads correctly when is accessed in Sugar.
I have seen occurrences of the following documented issue causing a similar behaviour:

#89991 ( portal.sugarondemand.com/ )

If that's not the case, I would suggest going through the steps on the link below that cover the most common issues with scheduled reports.

support.sugarcrm.com/.../

Let me know what you find.
I hope this helps.

André
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0 Bud Hartley over 1 year ago

Hi Christopher,

There was a Defect #(88271) that was fixed in Sugar 11.3.0.

I also had scheduled reports being marked Inactive after upgrading to Release 12, but the issue was caused by a field in the report that was no longer available.

Bud Hartley | Cape Foulwind, NZ (and Oregon, USA)
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