Doc Merge - just stops

Testing out Doc Merge in our V12 production system. This is the first time experimenting.

We built a small Word doc (DOCX) and loaded in some Account fields (name, address, etc.). Then ran Doc Merge. The dialog pops up and the progress bar is about 20% of the way across - and it just stops. And sits there. Forever.

We downloaded some of the example templates (https://support.sugarcrm.com/Knowledge_Base/Doc_Merge/Sample_Document_Templates/) and uploaded it into our site.

Selected to run it against an account and got the same thing...progress bar is 20% and then stops. Forever. :-)

There are no messages in the system log. There are no messages displayed in the UI. Can't find any information on troubleshooting it. Any guidance would be greatly appreciated. Thank you!!

Bob

Parents

0 Sara Atkinson over 2 years ago

We are having the same issue for a cloud hosted version - did this get resolved for you Bob?

Reply

0 Sara Atkinson over 2 years ago

We are having the same issue for a cloud hosted version - did this get resolved for you Bob?

Children

0 Bob Bundy over 2 years ago in reply to Sara Atkinson

Hi Sara Atkinson.

We have not had a resolution yet. Our network team checked the firewall to the document Sugar sent and said it was open. We tried again - same result - and sent the exact time to Sugar support who said they would check and get back.

Frustrating. If things get fixed on your side before we see a solution, please post here!

Thank you, Sara!

Bob