Outlook Plug-In support for Outlook 365 Version 2211 Build 16.0.15831.20202 64-bit

We're trying to install the Outlook Plug-In 2.7.6-Full on Windows 11 (Version 2211 Build 16.0.15831.20202 64-bit)

After the install, Outlook crashes. The .Net updates are installed and the only error message is that a "Supported Version of Outlook is not detected".

Any suggestions?

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0 Christian Weaver over 1 year ago

Bud,

Build 15831.xxxxx appears to be a Current and Monthly channel release, according to this 'Update history for Microsoft 365 apps' page.

https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

The Outlook Plugin is only compatible with the Semi-Annual Channel releases. Please have the user downgrade to a Semi-Annual Channel release and test again.

Please refer to the following Supported Platforms page if you have any questions regarding what versions of Outlook to run.

https://support.sugarcrm.com/Resources/Supported_Platforms/Plug-ins_Supported_Platforms/
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0 Christian Weaver over 1 year ago

Bud,

Build 15831.xxxxx appears to be a Current and Monthly channel release, according to this 'Update history for Microsoft 365 apps' page.

https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

The Outlook Plugin is only compatible with the Semi-Annual Channel releases. Please have the user downgrade to a Semi-Annual Channel release and test again.

Please refer to the following Supported Platforms page if you have any questions regarding what versions of Outlook to run.

https://support.sugarcrm.com/Resources/Supported_Platforms/Plug-ins_Supported_Platforms/
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