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Post Upgrade 9.03 Ent to 10.03 CRM Screen Blank and Not working Or loading ?

Manish kumar

Dear Team,

Recently I have Upgraded our system to 9.01 ENT to 9.03 Successfully.

When I Execute Command using silent upgrade for  9.03 To 10.0x We got Blank Errors and getting Below Errors.

Sugarcrm Log Error-:

Mon Nov 14 09:32:37 2022 [15463][-none-][FATAL] Sugar Licensing encountered an error: Failed to connect to authenticate.sugarcrm.com port 443: Connection timed out
Mon Nov 14 09:32:37 2022 [15463][-none-][FATAL] Exception in Controller: Exception: Invalid subscription json data in /var/www/html/sugarcrm/include/Entitlements/Subscription.php:92
Stack trace:
#0 /var/www/html/sugarcrm/include/Entitlements/Subscription.php(81): Sugarcrm\Sugarcrm\Entitlements\Subscription->parse('')
#1 /var/www/html/sugarcrm/include/Entitlements/SubscriptionManager.php(151): Sugarcrm\Sugarcrm\Entitlements\Subscription->__construct('')

#23 {main}
Mon Nov 14 09:33:01 2022 [20790][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone UTC. Please set date.timezone="UTC" in php.ini!
Mon Nov 14 09:33:03 2022 [20790][-none-][ERROR] Can't download product definition for version: 10.0.0
Mon Nov 14 09:33:03 2022 [20782][-none-][ERROR] Can't download product definition for version: 10.0.0
Mon Nov 14 09:33:05 2022 [20790][-none-][ERROR] Can't download product definition for version: 10.0.0
Mon Nov 14 09:33:05 2022 [20782][-none-][ERROR] Can't download product definition for version: 10.0.0

silentUpgardeError-:

Mon, 14 Nov 2022 09:35:01 +0000 [Upgrader] - Loading file cache/upgrades/temp/manifest.php
Mon, 14 Nov 2022 09:35:01 +0000 [Upgrader] - ERROR: The upgrade package is not compatible with this version of Sugar: 10.0.0
Mon, 14 Nov 2022 09:35:01 +0000 [Upgrader] - ERROR: Package verificaition failed

Thanks

Parents Reply Children
  • 0 in reply to Andre Serrazina

    Dear Thanks For Your Support And Time  I have Upgraded Right Package Below Error Comes Because I have Executed Same Package Again with same command 

     Sugar Ent 9.0.1 - to – 9.0.3 version   

    Sugar Ent 9.0.3 - to – 10.0.0 version 

     Sugar Ent 10.0.x - to – 10.0.5 version   

     Sugar Ent 10.0.5 - to – 11.0.2 version   

     Sugar Ent 11.0.2 - to – 11.0.3 version   

     Sugar Ent 11.0.3 - to – 12.0.0 version   

      Mon, 14 Nov 2022 09:35:01 +0000 [Upgrader] - ERROR: The upgrade package is not compatible with this version of Sugar: 10.0.0  

     Thanks