Sugar Connect Not Tracking Emails

I wanted to see if anyone uses Sugar Connect for email tracking. We discovered at the beginning of this month, that email tracking has not been working.

While you typically have to click the "Track Email" button twice to see the message "This email has been marked for tracking." Sugar Connect initially appears to successfully track emails. However, if you go to the Email Tracking dashboard in the Sugar Connect Portal, you'll notice any tracked email disappears after a few minutes and tracking is no longer accessible. 

Is anyone experiencing this same issue? If so, have you contacted Sugar Support? It does not seem that fixing this issue is a priority to SugarCRM.

Thank you.