Do you pay separately for documentation from a partner?

John,

I’m sorry that you’ve had this experience.  There may be a disconnect.  We’re happy to provide you with any existing documentation related to work that has been completed.  If additional documentation is being required I would happily work with you to figure out a solution that makes sense.

You can reach me directly at adrian.boerstra@fayebsg.com.

We’ve enjoyed supporting you through MasterSolve over the past few years, and would be happy to work with you to any reasonable resolution given the opportunity.

To be clear Faye never charges for the same work twice.  This is neither our practice or policy.

Well, here is the answer I received yesterday. Not only am I told I will have to get a quote, but that most clients don't request documentation. Really? People don't care about documentation?

I will send you an email.

"We don’t provide documentation on logic or customization unless requested, most clients don’t ask and aren’t interested in the extra billable time it takes to draft that up. If your  interested I can put a request into the delivery team for that."

Thanks John.  I’ll reach out to you directly.

Thanks John.  I’ll reach out to you directly.

I want to say thank you to Adrian Boerstra for giving me a call yesterday. I appreciate his time, and for the explanation of many things.

I still think it is critical to get documentation, because realistically, looking through the code written (yes I know you have hire a developer to do that), is not an easy task to figure out what was done.