500 Server Error on Login

Hello everyone,

I am new to Sugar Administration (and web servers in a broader sense) and am in the process of working through various errors and issues in our Production and Sandbox environments. Currently, the most pressing one is the 500 server error I am receiving in our Sandbox on the splash screen which is preventing any usage of the system. I have attached images of the problematic header and response preview.

Any insight would be greatly appreciated.

0 Avi Orzech over 2 years ago in reply to Taylor Breitbarth

Did you do all of these?

Adjust the unique_key,

db_user_name,

db_password,

db_name,

site_url,

and host_name settings in the config.php file.

Adjust the RewriteBase setting in the .htaccess file
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0 Jeroen Somhorst over 2 years ago in reply to Taylor Breitbarth

Can you share the errors that you are seeing in the logs? Are there any errors in the apache log?
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0 Taylor Breitbarth over 2 years ago in reply to Avi Orzech

Thank you very much for all your help, Avi. As well as everyone else.

I had changed all those values at the Cloning document recommended. My final issue was due to me having fully deleted the cache file, which was causing some metadata related 500 errors.

After dropping a fresh copy of the Prod cache into the Sandbox I was able to get in far enough to run the Quick Rebuild and Repair, which fixed a number of issues.

I am currently ensuring that my file structure's permissions are set correctly, and should be able to slowly work through any more smaller errors until I have a pretty good 1:1 representation.

Thanks again!!
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0 Taylor Breitbarth over 2 years ago in reply to Jeroen Somhorst

There were some small temporary errors in the Apache log, but nothing indicating what the issue was.
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