500 Server Error on Login

Hello everyone,

I am new to Sugar Administration (and web servers in a broader sense) and am in the process of working through various errors and issues in our Production and Sandbox environments. Currently, the most pressing one is the 500 server error I am receiving in our Sandbox on the splash screen which is preventing any usage of the system. I have attached images of the problematic header and response preview.

Any insight would be greatly appreciated.

Parents

0 André Lopes over 4 years ago

Where is the sandbox installed? On the customer datacenter or anywhere else?

I believe that this is an issue with .htaccess not point to correct RewriteBase. Double check the official best practices for installation here.

André Lopes
Lampada Global

Skype: andre.lampada

Reply

0 André Lopes over 4 years ago

Where is the sandbox installed? On the customer datacenter or anywhere else?

I believe that this is an issue with .htaccess not point to correct RewriteBase. Double check the official best practices for installation here.

André Lopes
Lampada Global

Skype: andre.lampada

Children

0 Taylor Breitbarth over 4 years ago in reply to André Lopes

Hi Andre,

It is installed on a Debian server hosted by a third party. I am currently looking through the document you linked to see if any configurations are not set correctly.

As far as I can tell our Sandbox .htaccess file matches Production's exactly, which is connecting fine.