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O365 SugarConnect Sync Issues

Meagan Moore

How are other users handling the SugarConnect sync not fully working?  As I get more users adopted they continue to complain that all of their meetings are not syncing, only the ones they create so they are unable to fully use to Sugar Calendar Functionality

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  • 0 Sugar Employee Badge

    Hi Meagan, 
    I'm the Product Manager for Sugar Connect. It's nice to meet you!

    Thank you for being a user of Sugar Connect and I'm sorry that you're experiencing some frustration. We've been working on making the calendar synchronization process more stable and will be rolling those changes out soon. In the meantime, we've been investigating how to better capture events to synchronize, such as meetings where you are an invitee but not the creator or assigned user. I wanted to let you know that we are working towards a solution.

    Thanks,
    Andrew

    Andrew Blue

    Sr. Manager, Product Management

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  • 0 Sugar Employee Badge

    Hi Meagan, 
    I'm the Product Manager for Sugar Connect. It's nice to meet you!

    Thank you for being a user of Sugar Connect and I'm sorry that you're experiencing some frustration. We've been working on making the calendar synchronization process more stable and will be rolling those changes out soon. In the meantime, we've been investigating how to better capture events to synchronize, such as meetings where you are an invitee but not the creator or assigned user. I wanted to let you know that we are working towards a solution.

    Thanks,
    Andrew

    Andrew Blue

    Sr. Manager, Product Management

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