I am curious if you guys put the notes from a meeting in the description of a Meeting in Sugar, or if you have salespeople enter them in the Notes subpanel.
To date we have been using the description because when looking at a meeting in the Account or Contact record, the Preview allows a user to see the meeting notes without opening the meeting.
Hopefully that makes sense.
In this case, the existing field was renamed and the new one added just to avoid any confusion or mistakes. Sending internal notes to the external participants by accident can be quite unfortunate sometimes. I agree that the Comment Log field is ideal for this but I think the idea was just to reduce the risk of errors. And I also know what you mean about its unforgiving nature. 
-Brenda
In this case, the existing field was renamed and the new one added just to avoid any confusion or mistakes. Sending internal notes to the external participants by accident can be quite unfortunate sometimes. I agree that the Comment Log field is ideal for this but I think the idea was just to reduce the risk of errors. And I also know what you mean about its unforgiving nature.
-Brenda
