Enterprise & Sell

Enterprise & Sell Answers & Best Practices Calendar Sync

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Calendar Sync

Sofia Jonsson over 3 years ago

Hi,

Our customer have a problem with Sugar Connect. It is creating multiple meetings in outlook and in sugar. What is this due to?

See picture.

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0 Michael Attea over 3 years ago

My team's also been seeing issues with Sugar Connect with it pushing changes to their contacts names, adding in suffixes, adding private meetings to their public calendar, etc.

Also, when some tasks / meetings are deleted / marked as complete it is sending another meeting invite.
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0 Rene Fromhold-Treu over 3 years ago in reply to Michael Attea

Hi Michael, see here for a detailed description of how Contact Sync works: https://support.sugarcrm.com/Documentation/Plug-ins/Sugar_Connect/Sugar_Connect_Portal_User_Guide/#Contact_Sync. Changes to Contacts in Sugar will be pushed to Email Contacts if Contact Sync is turned on. Please let us know if the behavior you're seeing in your instance differs from what is described in the KB article.
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0 Rene Fromhold-Treu over 3 years ago in reply to Michael Attea

Hi Michael, see here for a detailed description of how Contact Sync works: https://support.sugarcrm.com/Documentation/Plug-ins/Sugar_Connect/Sugar_Connect_Portal_User_Guide/#Contact_Sync. Changes to Contacts in Sugar will be pushed to Email Contacts if Contact Sync is turned on. Please let us know if the behavior you're seeing in your instance differs from what is described in the KB article.
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