Replying to Emails

Usually an internal server error is a PHP error. Look at your PHP log, it should help you narrow down the source of your error.

I was able to figure out yesterday that when I am logged in as Admin, I am able to reply just fine.  But if I log in as a standard user, then I get the internal server error.  I have at least one other user that replies to multiple emails on a daily basis, that is also not able to do so through Sugar, he gets an error as well.  I can't imagine that this is a function that is only available to Admins?

I was able to figure out yesterday that when I am logged in as Admin, I am able to reply just fine.  But if I log in as a standard user, then I get the internal server error.  I have at least one other user that replies to multiple emails on a daily basis, that is also not able to do so through Sugar, he gets an error as well.  I can't imagine that this is a function that is only available to Admins?

It is certainly not an admin-only function. We have many a non-admin replying to emails. It could be a teams issue.

Is it possible that the person replying does not have permissions to read the email address of the person they are replying to?

Were you able to look at your php logs and see what the error is?