Can Sugar Connect be hosted within the EU ?

Hello Damien

Sugar Connect service itself is hosted in North America. You cannot choose the region.
It can however connect to Sugar instances that are hosted in other regions. 

Happy to answer any questions related to data and privacy. 

THanks. 

Deepak Deolalikar

Sr DIrector Product Management 
Sugar CRM

Hello Deepak,

Thank you for your reply. We are not legal experts, but hosting data outside of the EU seems to be a major obstacle. As far as I know the GDPR does not clearly forbid non-EU data residency, it's more an "I'm not taking any risk" attitude. Yet most of our customers now stay away from non-EU hosted services. 

Mailchimp, for one, is suffering among our customers. BTW this is an(other) issue since no decent connector exists for Sendinblue/Mailjet. 

But I digress. 

I was under the impression that offering EU-based data residency was on the roadmap for this summer? 

Do other EU-based partners experience the same feedback? 

Hello Deepak,

Thank you for your reply. We are not legal experts, but hosting data outside of the EU seems to be a major obstacle. As far as I know the GDPR does not clearly forbid non-EU data residency, it's more an "I'm not taking any risk" attitude. Yet most of our customers now stay away from non-EU hosted services. 

Mailchimp, for one, is suffering among our customers. BTW this is an(other) issue since no decent connector exists for Sendinblue/Mailjet. 

But I digress. 

I was under the impression that offering EU-based data residency was on the roadmap for this summer? 

Do other EU-based partners experience the same feedback? 

We have taken the request into consideration. Thanks.