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Office 365 and Sugar E-Mails

Ilyas Mohammed

I know this has probably been answered many times but i have looked on here and cannot find any fix for this issue that I have.

Error: SMTP Error: The following recipients failed: SBL@********.com: 4.4.62 Mail sent to the wrong Office 365 region. ATTR35. For more information please go to https://go.microsoft.com/fwlink/?linkid=865268 [LO2GBR01FT018.eop-gbr01.prod.protection.outlook.com] recipient@domain.com: 4.4.62 Mail sent to the wrong Office 365 region. ATTR35. For more information please go to https://go.microsoft.com/fwlink/?linkid=865268 [LO2GBR01FT018.eop-gbr01.prod.protection.outlook.com]. I have checked everything on 365 and also got MS to look as well and the settings on there are all correct. 

we are emailing out using just crm@domain.com with no authentication on port 25 when i add a 365 account to it then it doesn't sent at all. using ports 25 

Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

I could do with some clear instructions on how to configure email using 365 in sugar please. 

Also tried option 1 on the link

How to set up a multifunction device or application to send email using Office 365 - Office 365 

we can send out notification to each user but when they try and send emails externally to customers we get the error.

Many Thanks

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  • 0

    We're using Office 365 for sending out emails and have the following settings in 'System Email Settings' -> 'Outgoing Mail Configuration':

    Exchange Server: smtp.office365.com
    Use SMTP Authentication: Checked
    Exchange Username: YourCRMUser@domain.com

    Exchange Password: <yourpassword>
    Exchange Server Port: 587

    Enable SMTP over SSL or TLS: TLS
    Allow users to use this account for outgoing email: Checked

    On the Office 365 side, we created a user and granted it 'Send As' permissions for the users that need to send email out from Sugar.

  • 0 in reply to John Bievenour

    Hi Thanks for reply.

    Done all that and more, we had to report it to our Sugar Support. Gave all them all the credentials for our Office 365 user. They have spent days on it and still couldn't get it to work. They then looked at the back-end and said there was some email details hard coded in a template or as he put it corruption he deleted something which he connect remember and we tried it and it started to work.

    :-)

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  • 0 in reply to John Bievenour

    Hi Thanks for reply.

    Done all that and more, we had to report it to our Sugar Support. Gave all them all the credentials for our Office 365 user. They have spent days on it and still couldn't get it to work. They then looked at the back-end and said there was some email details hard coded in a template or as he put it corruption he deleted something which he connect remember and we tried it and it started to work.

    :-)

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