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login error

Gabriela Guelman over 7 years ago

One of my colleagues just created an account in Sugar Community and everytime she tries to log in she receives this error message:

Is there any way she can solve it and log in the community?

Thanks!

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0 Alex Nassi over 7 years ago

Gabrielaguelman - This error looks like it is on our end during the login process. Can you please send me a message (you should see an option if you hover over my name in the community) with your colleague's email address? I'll take a look at her account and see if there are issues.
Thanks!

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 Gabriela Guelman over 7 years ago in reply to Alex Nassi

Hi Alex.
I sent you a message with her email.
Thanks!
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0 Alex Nassi over 7 years ago in reply to Gabriela Guelman

Thank you Gabrielaguelman! I believe this issue is now fixed and was due to an error on her user account. I just sent you both an email with more detail.

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 Alex Nassi over 7 years ago in reply to Gabriela Guelman

Thank you Gabrielaguelman! I believe this issue is now fixed and was due to an error on her user account. I just sent you both an email with more detail.

Alex Nassi
Digital CX Operations Director
SugarCRM
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