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outlook plugin not syncing outlook to sugarcrm but does sync sugarcrm to outlook

Joe Carter over 7 years ago

Hi

We have an issue that the Outlook plugin syncs from SugarCRM with meetings, tasks etc but does not put Outlook meeting, task etc back into SugarCRM.

I have checked the setting and it says sync both ways.

Has anybody else had this issue? SUgarCRM 7.8 Pro and Outllok plugin 2.3.1

0 Patrick Sullivan over 7 years ago

Hi Joe,
If you navigate to the Outlook Plugin log (access the plugin settings and go to the logging tab) is there anything listed towards the bottom of the log which indicates an error in syncing the meetings?

Regards,
Patrick Sullivan
SugarCRM Support
Learning Resources: http://support.sugarcrm.com | http://university.sugarcrm.com | http://community.sugarcrm.com
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0 Kevin Cook over 7 years ago

A couple of our users had this problem. We are on 365 exchange server.
To solve, it each user with the problem logged in to the 365 interface in a browser and had to enable the client to allow it to share data.
You might not have the same problem but the symptoms are identical.
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