I agree with Johannsen. I've used Callinize and they have the click to dial along with other features. It's easy to set up, only took me a few minutes. You can have a look at their integration page for the list of supported phone system https://www.callinize.com/integrations/sugarcrm/
We are launching a new product "Enjay Synapse" which is Call centre software for Sugar CRM + Android Phone. While we will be releasing video and other material in next week. I can share some features and benefits of the solution.
Enjay Synapse Mobile (How it works)
I am sure this will be useful for you. If you find this interesting, please email me. my email id is limesh@ens.net.in
So if we use the Sugar Mobile App and it is running when receiving a call, can your software display the caller record if they exist in our CRM?
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CRM Business Consultant
Actually NO,
This is different Solution. You need to use another Mobile App called Enjay Synapse Mobile, that will function the way I have written in previous Message.
Actually NO,
This is different Solution. You need to use another Mobile App called Enjay Synapse Mobile, that will function the way I have written in previous Message.