What hardware do i need in order to integrate Click to Call?

I agree with Johannsen. I've used Callinize and they have the click to dial along with other features. It's easy to set up, only took me a few minutes. You can have a look at their integration page for the list of supported phone system https://www.callinize.com/integrations/sugarcrm/

I agree with Johannsen. I've used Callinize and they have the click to dial along with other features. It's easy to set up, only took me a few minutes. You can have a look at their integration page for the list of supported phone system https://www.callinize.com/integrations/sugarcrm/

Hi there,

Just curious how your project is going, have you managed to create your own solution or decided to to use a ready one?

If you still consider options, take a look at Sugar and Asterisk integration by Richlode Solutions: http://richlodesolutions.com/sugar-dialer-sugarcrm-and-asterisk-integration

Here's what inbound calls look like. You can immediately see who's calling:

Thanks,

Yulia

Hello!

Call centers use a SIP phone, to allow calls made via the internet, messaging, among others. If you have one already, you can connect it to your SUGAR CRM with a CTI like Tenfold. That will automate calls, display a caller id (like you want) and log calls to your CRM. The Tenfold pop-up also offers a host of features to maximize every call event. https://www.tenfold.com/support-center/features-list/

Marah Sayaman

Product Support Specialist, Tenfold

yes i agree, you need a SIP phone

Hello,
You need to use SIP phone systems.
There are two types of SIP phone systems which you can use according to your business requirement:
1. Hardware SIP phone : A typical telephone system that used hardware built purposely to make and receive calls using the internet.
2. Software based SIP : Here any computer to be used as a telephone by means of a headset with a microphone.
Software SIP Phones can also run on mobile devices such as Android and iOS.

Visit this link to identify whether your requirement can be fullfilled or not > http://www.enjayworld.com/mulberry.html

Hope it would clarify your doubts.

We are launching a new product "Enjay Synapse" which is Call centre software for Sugar CRM + Android Phone. While we will be releasing video and other material in next week. I can share some features and benefits of the solution. 

Enjay Synapse Mobile (How it works)

• An Android based App installed on your Android Phones. 
• A corresponding App (Module) on your Sugar CRM Instance. (can work with any version any edition).
• Once you install this Module in your Sugar - all the phone numbers (anywhere any module) will get a Mobile Icon just before the number. 
• Once you Click on this Icon, your android phone places a call to that number.  (it will dial out).
• You also get a popup in your Sugar CRM Screen - where you find all other details about the Call. 
• You can also enter "Disposition and description" for the call. 
• When you receive an Incoming Call on your Mobile, you get a Popup in your CRM.
• Since all the calls are logged automatically and also related to that particular record (lead,contact or Account), you get complete reporting from Sugar CRM itself. 

I am sure this will be useful for you. If you find this interesting, please email me. my email id is limesh@ens.net.in 

I'd just like to update that Callinize has changed its name to Tenfold. It's still the same CTI solution, but with a wider and enhanced set of features and integrations. Check out the complete list of integrations: https://www.tenfold.com/integrations

I'd just like to update that Callinize has changed its name to Tenfold. It's still the same CTI solution, but with a wider and enhanced set of features and integrations. Check out the complete list of integrations: https://www.tenfold.com/integrations

I agree with Callinize. It is a solution that provides connections to phone systems easily.