What hardware do i need in order to integrate Click to Call?

Im willing to make a system where agents will be able to simple click and call costumers. After few hours of reading, its very confusing for me and i dont know what hardware would i need. Im thinking to get separate machine with Asterisk installed. Then i need PBX thing.

Can somebody explain me what hardware would i need and how to connect agents PC computers to Asterisk or PBX?

Im not looking for cloud based solutions. Simply i want to build my own system. Right now i musing analog telephone lines and all i want is to connect them somehow in order to get click to call functionality.

Btw. is it possible to get inbound call with caller id? For example if costumer call me back, wil i get popup saying that XYZ costumer is calling me?

Thanks!

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0 Jenny Moore over 9 years ago

I agree with Johannsen. I've used Callinize and they have the click to dial along with other features. It's easy to set up, only took me a few minutes. You can have a look at their integration page for the list of supported phone system https://www.callinize.com/integrations/sugarcrm/
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0 Rajan Upadhyay over 8 years ago in reply to Jenny Moore

Hello,
You need to use SIP phone systems.
There are two types of SIP phone systems which you can use according to your business requirement:
1. Hardware SIP phone : A typical telephone system that used hardware built purposely to make and receive calls using the internet.
2. Software based SIP : Here any computer to be used as a telephone by means of a headset with a microphone.
Software SIP Phones can also run on mobile devices such as Android and iOS.
Visit this link to identify whether your requirement can be fullfilled or not > http://www.enjayworld.com/mulberry.html
Hope it would clarify your doubts.
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0 Rajan Upadhyay over 8 years ago in reply to Jenny Moore

Hello,
You need to use SIP phone systems.
There are two types of SIP phone systems which you can use according to your business requirement:
1. Hardware SIP phone : A typical telephone system that used hardware built purposely to make and receive calls using the internet.
2. Software based SIP : Here any computer to be used as a telephone by means of a headset with a microphone.
Software SIP Phones can also run on mobile devices such as Android and iOS.
Visit this link to identify whether your requirement can be fullfilled or not > http://www.enjayworld.com/mulberry.html
Hope it would clarify your doubts.
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