What hardware do i need in order to integrate Click to Call?

Im willing to make a system where agents will be able to simple click and call costumers. After few hours of reading, its very confusing for me and i dont know what hardware would i need. Im thinking to get separate machine with Asterisk installed. Then i need PBX thing.

Can somebody explain me what hardware would i need and how to connect agents PC computers to Asterisk or PBX?

Im not looking for cloud based solutions. Simply i want to build my own system. Right now i musing analog telephone lines and all i want is to connect them somehow in order to get click to call functionality.

Btw. is it possible to get inbound call with caller id? For example if costumer call me back, wil i get popup saying that XYZ costumer is calling me?

Thanks!

Parents

0 Jenny Moore over 9 years ago

I agree with Johannsen. I've used Callinize and they have the click to dial along with other features. It's easy to set up, only took me a few minutes. You can have a look at their integration page for the list of supported phone system https://www.callinize.com/integrations/sugarcrm/
0 Marah Sayaman over 9 years ago in reply to Jenny Moore

Hello!
Call centers use a SIP phone, to allow calls made via the internet, messaging, among others. If you have one already, you can connect it to your SUGAR CRM with a CTI like Tenfold. That will automate calls, display a caller id (like you want) and log calls to your CRM. The Tenfold pop-up also offers a host of features to maximize every call event. https://www.tenfold.com/support-center/features-list/
Marah Sayaman
Product Support Specialist, Tenfold

Reply

0 Marah Sayaman over 9 years ago in reply to Jenny Moore

Hello!
Call centers use a SIP phone, to allow calls made via the internet, messaging, among others. If you have one already, you can connect it to your SUGAR CRM with a CTI like Tenfold. That will automate calls, display a caller id (like you want) and log calls to your CRM. The Tenfold pop-up also offers a host of features to maximize every call event. https://www.tenfold.com/support-center/features-list/
Marah Sayaman
Product Support Specialist, Tenfold

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