Outlook Claiming to Archive All Sent Messages

Jaqi,

I recommend that you review the user's Outlook Plugin settings to see what settings are in use.  You can do this by opening up the user's Outlook and click on the Addins tab.  From there, select "SugarCRM Plugin Settings" and see if there are any settings checked that will sync or mark to sync automatically.

You can use this guide for reference as to what each setting means.  Specifically look for "Enable auto-archive checkbox by default" and any other tabs for Contacts, Appointments, and Tasks that mark the records to sync upon save.

You can also compare this user's settings with other user's settings who are not experiencing this issue. 

Hope this helps.

Lori

I also want to add that if you want to manually remove the emails from sync, you can sort by category.  When an Outlook item is marked to sync, it will be attributed the "SugarCRM" category.  You should be able to sort by the SugarCRM category and delete the category from the emails/contacts/etc.

Hope this helps,

Lori

I also want to add that if you want to manually remove the emails from sync, you can sort by category.  When an Outlook item is marked to sync, it will be attributed the "SugarCRM" category.  You should be able to sort by the SugarCRM category and delete the category from the emails/contacts/etc.

Hope this helps,

Lori

Have definitely looked at this. Nothing for auto-archiving is checked. Same settings as the user she is sitting next to. 

Thanks for the addition. We can't actually find these so called archived emails that were not manually done. We never auto-archive anything.