We are using Sugar Professional version 6.5.15. One of my team has duplicate recurring appts in their calendar. It says that "this meeting originated in another system" but I can't see this appt in their outlook calendar so therefor unable to delete it and I am unable to delete it in Sugar. Is there a way I can remove this from their calendar as the administrator?
Without knowing the version of the plug-in, my first step would be to make sure the user is on the most recent release. The version can be found in Outlook by going to File > SugarCRM > About. This could help to ensure that this does not occur in the future.
However, it sounds like the meetings in Sugar may already be orphaned from the meetings in Outlook since you said they are deleted in Outlook. If you have database access to your instance, the orphaned meetings may need to be removed manually as the delete option is disabled in Sugar since Sugar is still trying to link the meetings to the Outlook meeting.
Without knowing the version of the plug-in, my first step would be to make sure the user is on the most recent release. The version can be found in Outlook by going to File > SugarCRM > About. This could help to ensure that this does not occur in the future.
However, it sounds like the meetings in Sugar may already be orphaned from the meetings in Outlook since you said they are deleted in Outlook. If you have database access to your instance, the orphaned meetings may need to be removed manually as the delete option is disabled in Sugar since Sugar is still trying to link the meetings to the Outlook meeting.
