I had a similar problem.
To solve it:
In SugarCRM the admin has to give the rights to Export to the one who has the problem.
The changes must be on the role assigned to the user.
To make changes to a role after it has been created, follow the steps below:
1 Navigate to Admin > Role Management.
2 On the Roles list view, click on the role that you would like to edit.
3 Find the intersection of the action and module you would like to change and click on the square once.
4 A dropdown list will appear giving you the options available for that square.
Export, must be set as All for Contacts and Accounts.
This role affects usage of the Sugar API, which is the framework used for external connections, such as the Outlook Plugin.
I had a similar problem.
To solve it:
In SugarCRM the admin has to give the rights to Export to the one who has the problem.
The changes must be on the role assigned to the user.
To make changes to a role after it has been created, follow the steps below:
1 Navigate to Admin > Role Management.
2 On the Roles list view, click on the role that you would like to edit.
3 Find the intersection of the action and module you would like to change and click on the square once.
4 A dropdown list will appear giving you the options available for that square.
Export, must be set as All for Contacts and Accounts.
This role affects usage of the Sugar API, which is the framework used for external connections, such as the Outlook Plugin.