SSO - We're using Azure Active Directory that we’d like to set up SSO with - this would use a different protocol to what the in-house AD would.

SugarCRM Pro - v10.0.0 on demand

We've set up a test version of configuring AD for single sign on for individual license users, and a normal sign in box for shared users. This seems to work okay but...

The next issues we have found is how this could work with the Outlook plugin? The plugin needs to authentcate against the system, not the AD - is there a solution to this?

Hoping someone can help.

Kind regards john

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0 Dennis Wangerin over 3 years ago

Hi John,

SSO support for Outlook Plugin was added for SugarCloud instances with Sugar Identity Management enabled:

https://support.sugarcrm.com/Documentation/Plug-ins/MS_Outlook_Plug-in/MS_Outlook_Plug-in_Installation_Guide_2.x/#Logging_in_With_SugarIdentity

You can confirm if your instance is IDM enabled here:

https://support.sugarcrm.com/Documentation/SugarCloud_Services/SugarIdentity/SugarIdentity_Guide/#Determining_if_Your_Instance_Uses_SugarIdentity

If you are using Outlook Plugin functionalities also check out SugarConnect which supports SSO as well:

https://www.sugarcrm.com/de/solutions/connect-email-integration/

Hope that helps,
Dennis
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0 Dennis Wangerin over 3 years ago

Hi John,

SSO support for Outlook Plugin was added for SugarCloud instances with Sugar Identity Management enabled:

https://support.sugarcrm.com/Documentation/Plug-ins/MS_Outlook_Plug-in/MS_Outlook_Plug-in_Installation_Guide_2.x/#Logging_in_With_SugarIdentity

You can confirm if your instance is IDM enabled here:

https://support.sugarcrm.com/Documentation/SugarCloud_Services/SugarIdentity/SugarIdentity_Guide/#Determining_if_Your_Instance_Uses_SugarIdentity

If you are using Outlook Plugin functionalities also check out SugarConnect which supports SSO as well:

https://www.sugarcrm.com/de/solutions/connect-email-integration/

Hope that helps,
Dennis
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