Problem on the CRM home page

Typically a white page indicates a PHP error. Please have a look at the PHP error log.

Hi Romney Lai.

In the PHP error log it displays the following:

Accessing that route I find that

"It only happens with my user, other users don't have this problem"

I send greetings from Mexico City

If you are the only user affected, I would suggest you try an incognito browser to see if it still happens.

IF it does not, try clearing the browser cache.

Hi Alberto,

Based on the error you are receiving, the likely cause is that you have one or more dashlets added to your home dashboard referencing a field that does not exist in the system. This may have happened if a field was deleted by an admin via Studio or by uninstalling a module. To correct this issue in version 6.5, you should be able to go to your user profile and click the 'Reset Homepage' button at the top of your profile. Instructions can be found on page 164 of the 6.5 user guide. This should revert the home page to a default layout and allow you to configure it with dashlets again.

I hope this helps!

Hi Chris Raffle

I have read the manual on the subject...

Okay, but before doing this, I would like to know if the 'Reset home page' option only applies to my user??

I send greetings from Mexico City

Hi Chris Raffle

I have read the manual on the subject...

Okay, but before doing this, I would like to know if the 'Reset home page' option only applies to my user??

I send greetings from Mexico City

Yes, selecting that button will only impact your personal home page layout.

Thank you very much, your help was very useful, refresh the home page and the problem was solved, now I can see my dashlets...