Campaign Emails Very Slow Processing

Good Evening,

Has anyone dealt with this error message before with campaigns? Our emails have still been sending, but every email gets the error below tagged in the log files. Our campaigns used to be really quick and now they barely trickling out. We used to see the error below every now and then, but now it has filled our entire log file.

Sugar 9.0.2 Spring 19 Profession

Error acquiring lock for the emailman entry, skipping email delivery. lock status=0 Array

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0 Dan Petersen over 4 years ago

Hi André Lopes & Chris Raffle,
It seems like the emails are being set from the campaign one by one to our email server instead of in batches. As a temporary work around, I was able to click the "Send Queued Campaign Emails" button in the Email Queue multiple time in order to send 10 or 15 emails at a time instead of just the 1. Any idea if this is a setting somewhere or why Sugar is only trying to process one email at a time?
Thanks,
Dan
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0 Dan Petersen over 4 years ago

Hi André Lopes & Chris Raffle,
It seems like the emails are being set from the campaign one by one to our email server instead of in batches. As a temporary work around, I was able to click the "Send Queued Campaign Emails" button in the Email Queue multiple time in order to send 10 or 15 emails at a time instead of just the 1. Any idea if this is a setting somewhere or why Sugar is only trying to process one email at a time?
Thanks,
Dan
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