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Language issue after upgrade

Federico Ricci

HI all. 
Recently I've upgraded company Sugarcrm PRO version 7.8.2.1 to 7.9.1.0. 
I used the upgrade wizard and followed the Sugar Professional 7.9 Installation and Upgrade Guide. I checked PHP version with all the settings and modules required, set up mysql version and PHP.INI config. I still using Elasticsearch 1.7.5 version. I checked folder and file permissions several times, and with these checks I performed the upgrade. 

With the Upgrade Wizard everything seems go well but when I tried to go to home page I found this issue: english language was corrupted showing hibrid labels. Standard modules are using italian labels and custom modules use english labels. If I choose the italian language pack, standard modules show english labels and custom modules show raw modules name (ie. scf_model_portfolios instead of Portafogli Modello that is the real programmatical name of the module used in Module Builder). I tried to clear manually the cache folder and do a QRR but nothing has changed. I tried to use Repair JSLanguages but nothing happened. 

Do you have any idea to solve this issue? Are there some best practices to follow when upgrading Sugar with customizations? Upgrade Wizard show some yellow advice for the logic hooks I set up in the system but also told that those modules should have work in Backward Compatibility mode.

Furthermore, after upgrading, Sugarcrm log show two error messages: 

[1792][1][ERROR] Unable to determine best appropriate link for relationship users_team
[1792][1][ERROR] Warning: Multiple links found for relationship users_team within module Users

I was not able to find any documentation about this error so I think It could be due to my customization but I don't know where to look at for corrections. 

I tried to use Repair roles and Repair Teams but with no luck.

Any help will be appreciated. 

Thank you all in advance.

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  • 0

    HI Björn,

    thank you very much for your kind reply. I actually working at the language issue to find a solution and I tried to upgrade my original version of Sugar PRo (7.8.2.1) with silent upgrader. Using necessary steps to upgrade php and elasticsearch I actually had been able to join the last version 9.0.2 (Build 191). Looking at the silentupgrade.log, first of all I see tha some upgrading processes tooks a lot of time to complete so some issues I found in web upgrade wizard were surely caused by some timeout in execution script. Fixed this I tried to understand if the Language issues I'm facing depends from this different ways of upgrade, but the passage from 7.8.2.1 to 7.9 still causes the problem. 
    Another test I tried to do It's to load another language pack like the french one. In the latest version of Sugarcrm, french language pack works correctly and the italian one causes a sidecar error that make sugar unavailable. 
    Actually I will continue to investigate and maybe I will found the reason why It doesn't work. 

    In your opinion, may a wrong file coding (like AINSI instead of UTF-8) cause this problem?

    I will follow up in the next few days.

    Thank you in advance.

    Regards,

    Federico Ricci

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  • 0

    HI Björn,

    thank you very much for your kind reply. I actually working at the language issue to find a solution and I tried to upgrade my original version of Sugar PRo (7.8.2.1) with silent upgrader. Using necessary steps to upgrade php and elasticsearch I actually had been able to join the last version 9.0.2 (Build 191). Looking at the silentupgrade.log, first of all I see tha some upgrading processes tooks a lot of time to complete so some issues I found in web upgrade wizard were surely caused by some timeout in execution script. Fixed this I tried to understand if the Language issues I'm facing depends from this different ways of upgrade, but the passage from 7.8.2.1 to 7.9 still causes the problem. 
    Another test I tried to do It's to load another language pack like the french one. In the latest version of Sugarcrm, french language pack works correctly and the italian one causes a sidecar error that make sugar unavailable. 
    Actually I will continue to investigate and maybe I will found the reason why It doesn't work. 

    In your opinion, may a wrong file coding (like AINSI instead of UTF-8) cause this problem?

    I will follow up in the next few days.

    Thank you in advance.

    Regards,

    Federico Ricci

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