How to configure a role so that both created_by and assigned_to users can edit the record

How to configure a role so created user and assigned user both can edit record.

Ex: user 1 created a case and assigned to user 2. if user1 wants to add or change some field value he can not access edit record because record assigned to user2. so how to overcome this problem how to setup a role that both can edit record.hats Shahab Khan Francesca Shiekh Alex Nassi

needed help as soon as possible..

0 Steve Jaspar over 5 years ago

I only know of two ways to do this:
1. Give the Role rights to Edit All cases
2. Move to Teams based security - this would be a system-wide change and would require end-user training and quite a bit of record modification
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0 Rolustech Support over 5 years ago

Hello Ash,
This can not be done with a role. For this, you have to do team-based permissions and from there you can manage this.
Kind Regards,
Rolustech Support
Email: support@rolustech.com
Website: www.rolustech.com
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0 Björn Canales Pfisterer over 5 years ago

Give both roles access to create and edit ALL records but not delete. Then define a field based permission for fields you want each role not to have access on...
Bests
Björn Canales Pfisterer
Technical Support Manager
provalida GmbH
--
https://www.provalida.de
support ( at ) provalida.de
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