Enterprise & Sell

Enterprise & Sell Answers & Best Practices Hi, after a rebuild & repair of my SugarCRM I cannot access anymore the site

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Hi, after a rebuild & repair of my SugarCRM I cannot access anymore the site

Sergio Acero over 5 years ago

IE display an empty page when I type the site address. Could you please let me know how to fix it? thank you and best regards

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0 ashish Dwivedi over 5 years ago

Please always specify your sugar version with hosted or on-premise for quicker help.
If you are using on-premise or self-hosted Sugar, you need to check your sugarcrm.log and apache error log.
The quickest way to do that to edit index.php and put these 2 magical lines on top where actual PHP code starts and then refresh your page.
ini_set('display_errors',1);
error_reporting(E_ALL);
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0 Alex Nassi over 5 years ago in reply to ashish Dwivedi

There are additional troubleshooting options, including Ashish Dwivedi's suggestion, in this Knowledge Base article: Troubleshooting Blank Pages and Partial Page Loads. Hopefully these help!

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 Alex Nassi over 5 years ago in reply to ashish Dwivedi

There are additional troubleshooting options, including Ashish Dwivedi's suggestion, in this Knowledge Base article: Troubleshooting Blank Pages and Partial Page Loads. Hopefully these help!

Alex Nassi
Digital CX Operations Director
SugarCRM
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