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undelete lead on-demand instance

Bob Schumann

Is it possible to undelete a lead from on-demand instance?

Or make a report to get the information?  I made Deleted field reportable but do not get any returns when creating a report where deleted = true. 

Thank you!


Bob

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  • 0 Sugar Employee Badge

    Bob Schumann - To my knowledge, this is not possible through the user interface/front-end of Sugar, but our Support team should be able to assist with this via database access. Please file a case with the name of the lead and any other details you remember so that our support team can investigate. 

  • 0 in reply to Alex Nassi

    Hello Bob Schumann,

    I have another idea.

    If you have access to Advanced Report Module.

    Create Advaced Report with Query: "Select * from leads where deleted=1"

    Now export this result.

    Find your lead in downloaded csv.

    Separate out this lead and import with id and deleted=0.

Reply
  • 0 in reply to Alex Nassi

    Hello Bob Schumann,

    I have another idea.

    If you have access to Advanced Report Module.

    Create Advaced Report with Query: "Select * from leads where deleted=1"

    Now export this result.

    Find your lead in downloaded csv.

    Separate out this lead and import with id and deleted=0.

Children
  • 0 in reply to Hiren Darji

    Hello Hiren,


    This was extremely helpful.  SugarCRM is a small part of my job and I was not aware of this module.  I did as you said and was able to get a CSV export of all deleted leads.

    Thank you!

    Bob