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Internal email set-up

Bud Hartley

I'm feeling a little silly and I would appreciate some assistance.

We've been using SugarCRM since 2012 and we have a separate email server.  Most of the users have been on Outlook for their mail using the plug-in for archiving.  Some users have recently switched to Thunderbird.

The new (improved) email function in Release 7.10 is interesting, and I'm thinking we should switch to it.  I'm trying to set up an account to use the internal email without success.  When I try to set it up with SMTP Authentication I keep getting this error:

Error: Could not connect to the email server. Please make sure that email configuration has been setup correctly.

When I remove the SMTP Authentication, It saves but trying to send an email gives this error:

Error There was an internal server error. Please try again.

The main email configuration is set to allow users to use the server settings for the system account that sends SugarCRM notices.  I've verified that the SMTP server, the SSL security, and the port are the same as the Outlook clients.  

Will someone provide me with some direction?  Hopefully without increasing my feeling of being an idiot :-) 

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  • 0

    Hi Bud Hartley,

    you can get this error message when your SMTP account on the mail server site has no "send as permissions" configured.

    How to set up i.e. with exchange but there are also KB articles for google configuration:

    http://support.sugarcrm.com/Knowledge_Base/Email/Configuring_Send_As_Permissions_With_Exchange/ 

    Also on self hosted email servers it is possible that the certificate chain has not been set up correctly (occured once on a on-demand customer where SugarCRM servers refused to connect to the exchange server with the same message appearing in the logs but it turned out that they couldn't trust the server certificate)

    Please let me know if this helps

    Cheers

    Björn Canales Pfisterer

    Technical Support Manager

    provalida GmbH

  • 0 in reply to Björn Canales Pfisterer

    Bud,

    We had this problem too and were successfully using Sugar Email prior to upgrading to 7.10. We checked everything and finally in desperation logged a case with SugarCRM support and after some effort they resolved it for us.

    Log a case with SugarCRM and I am sure they will be able to fix it for you as they will have the history of our case to refer to. From what I could work out it was caused by some residual bad data in one of the tables.

    Regards

    Greg Barrass

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  • 0 in reply to Björn Canales Pfisterer

    Bud,

    We had this problem too and were successfully using Sugar Email prior to upgrading to 7.10. We checked everything and finally in desperation logged a case with SugarCRM support and after some effort they resolved it for us.

    Log a case with SugarCRM and I am sure they will be able to fix it for you as they will have the history of our case to refer to. From what I could work out it was caused by some residual bad data in one of the tables.

    Regards

    Greg Barrass

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