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Enterprise & Sell Answers & Best Practices How can we request a Defect fix be escalated?

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How can we request a Defect fix be escalated?

Francesca Shiekh over 7 years ago

SugarCRM, Inc. Defect 68461: Can't search non primary email in 7.x

was filed in version 7.1 and is still marked as Urgent but there seems to be no targeted resolution.

I just confirmed this still happens in 7.8 Pro.

Is there any way we could encourage an escalation to have this fixed?

thanks,
FrancescaS

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0 Alex Nassi over 7 years ago

Francesca Shiekh, thank you for bringing this up. I submitted your escalation request which was just approved and added to the bug. Our engineering and products teams will review this further to try to get it into a future version as soon as possible. I hope this helps!

Alex Nassi
Digital CX Operations Director
SugarCRM
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0 Alex Nassi over 7 years ago

Francesca Shiekh, thank you for bringing this up. I submitted your escalation request which was just approved and added to the bug. Our engineering and products teams will review this further to try to get it into a future version as soon as possible. I hope this helps!

Alex Nassi
Digital CX Operations Director
SugarCRM
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