Problems with relate field on listview

Hi everybody,
I got some problem on list view and not know how to fix it.

I have 2 module name: SCP_Lead and SCP_Company.
In SCP_Lead i have "Related Field" SCP_Company.
But when i click on SCP_Company field on ListView it can't link to current Lead record and show the error "Error retrieving record. This record may be deleted or you may not be authorized to view it."

and the URL seem be wrong to :

index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DSCP_Company%26offset%3D3%26stamp%3D1398223190009391900%

It must be SCP_Lead instead of SCP_Company because i want i link to current Lead record.

Parents

0 Alex Nassi over 10 years ago

Hi Tanphat911,

This seems to be related to a known defect in the current release of Sugar, #66596. Your description is not identical to the description of the defect, but other users have had similar use cases that related back to the same issue. Please confirm what version of 6.5 you are running (6.5.16? 6.5.15? etc.) and I can look into getting you a hotfix package which should fix this issue for you.

Thanks!
Alex

Alex Nassi
Digital CX Operations Director
SugarCRM
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Adrien Estival over 10 years ago in reply to Alex Nassi

Hi Alex,

I currently have the exact same issue on 6.5.17. Bug's status is fixed but I don't think it came with 6.5.17.
And I can't make tanphat911's solution to work.

Could you email me the hotfix?

Thanks
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 jon524 jon524 over 9 years ago in reply to Adrien Estival

Hello, I am having the same issue. Is there any possible way to solve this issue without code? I mean by configuring through the admin option.

Thank you.
Jonathan!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Alex Nassi over 9 years ago in reply to jon524 jon524

Hello Albert, Jon524, Mastershan, and Adrien,

I am looking into obtaining a copy of the hotfix for the versions you all have and will update this conversation accordingly once I have more information.

Thank you for your patience and I apologize for any delays,
-Alex

Alex Nassi
Digital CX Operations Director
SugarCRM
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Darrel Hayner over 9 years ago in reply to Mayer Elyashiv

I am also looking for the hotfix for 6.5.20 CE. Can't it simply be posted? Alex, could you please send it to me as well?
Thanks!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Jonathan Houle over 8 years ago in reply to Mayer Elyashiv

I just found that I have this problem with 6.5.22 CE. Can you send me the patch too ? Thanks!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Mayer Elyashiv over 8 years ago in reply to Mayer Elyashiv

Hi Alex Nassi, i haven't receive the hotfix yet.
I don't know how to contact you with a PM
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Manasa Munnaluri over 8 years ago in reply to Mayer Elyashiv

Hi Alex,

I am having the same issue on SugarCE 6.5.20, can you please provide me the hotfix?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Mayer Elyashiv over 8 years ago in reply to Mayer Elyashiv

Hi Alex, I' still having this issue and i don't know how to write you a PM
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Manasa Munnaluri over 8 years ago in reply to Mayer Elyashiv

Hi Alex,

I am also facing the same issue on SugarCE 6.5.20,Can you please provide me the hotfix?

My email id is manasa@simplecrm.com.sg
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 jinu paul over 8 years ago in reply to Mayer Elyashiv

Hi Dear Alex Nassi,
I am using Sugar CE 6.5.20, I have the same issue as described above.
Can you please send me the hot fix.
My email id is jinuushuspaul@gmail.com

Many Thanks
Jinu
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Ranjith Kumar over 8 years ago in reply to Mayer Elyashiv

Hi Alex,
I am using Sugar CE 6.5.20 and having the same issue. Can you please send me the fix to my email ID: ranjith.084a7@gmail.com.

Thanks..
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Clint Wilson over 8 years ago in reply to Mayer Elyashiv

Mayer, it looks like PM is off for this topic or something as even on Alex's Get Satisfaction Profile there is no way to do it. I would shoot him a note here https://www.linkedin.com/in/alexnassi We have lots of SugarCRM integration folks too (like you) upset that this Fix is not downloadable without asking for it. I asked our team to send them here for now. ~Clint @cazoomi
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Alex Nassi over 8 years ago in reply to Mayer Elyashiv

Hello everyone,
The hotfix for this defect can be downloaded at Hotfix_66596_6516-6522_CE.zip. This will work for instances of CE from 6.5.16 to 6.5.22.
Please download this zip file and load it directly into your instance (still zipped) by navigating to Admin > Module Loader. Please note that this fix may regress if you upgrade your instance and it may need to be reloaded or updated.

For those of you waiting on this hotfix, thank you for your patience and I apologize for the delay in providing this to you.
I hope this helps!
Alex

Alex Nassi
Digital CX Operations Director
SugarCRM
Cancel
Vote Up +1 Vote Down

Sign in to reply

Reject Answer

Cancel

Reply

0 Alex Nassi over 8 years ago in reply to Mayer Elyashiv

Hello everyone,
The hotfix for this defect can be downloaded at Hotfix_66596_6516-6522_CE.zip. This will work for instances of CE from 6.5.16 to 6.5.22.
Please download this zip file and load it directly into your instance (still zipped) by navigating to Admin > Module Loader. Please note that this fix may regress if you upgrade your instance and it may need to be reloaded or updated.

For those of you waiting on this hotfix, thank you for your patience and I apologize for the delay in providing this to you.
I hope this helps!
Alex

Alex Nassi
Digital CX Operations Director
SugarCRM
Cancel
Vote Up +1 Vote Down

Sign in to reply

Reject Answer

Cancel

Children

0 Mayer Elyashiv over 8 years ago in reply to Alex Nassi

Thank you Alex!
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Lee Gaska over 8 years ago in reply to Alex Nassi

Hi, Alex.
Could you send me this hotfix for EE 6.5.23?
Thanks!
Lee
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Victor Castillo over 7 years ago in reply to Alex Nassi

Hello I'm having the same issue with version 6.5.24 CE, any update on how to fix this? The patch only works up to 6.5.22
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Victor Castillo over 7 years ago in reply to Victor Castillo

I just changed the manifest of the hotfix and now everything works as expected
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel