Details about this thread
  • State Verified Answer
  • Replies 11 replies
  • Subscribers 294 subscribers
  • Views 4670 views
  • Users 0 members are here
Related content from around SugarClub

VERY frustrating problem...Can't log in and gives me an error which doesn't tell me anything...

Pete Johnstone

This is SugarCRM Enterprise, Version 7.6.2.2 (Build 45)

So this instance all of a sudden won't let anyone log in.  Here is the VERY non-descript/unhelpful error message:

Unable to sync with server.  A request is failing that makes the application unusable.  Please contact technical support.

It runs on Linux (CentOS 6.x) and the database is MySQL, and I have full access to a Linux terminal.  I've restarted MySQL and Apache and the problem continues to persist.

Is there something useful being logged somewhere, and where should I look?

Thanks!

Parents
  • 0

    Hi Pete Johnstone

                                    This issue usually occurs
    1.When you have done an  incorrect customization,it is usually fixed by tracing where the issue has occurred and fixing it.

    You can check the sugarcrm.log file and the apache error logs for checking the errors.

    Also check in the network tab of chrome developer tool to trace which request if failing.

    Take backup of the cache folder and purge the cache.

    Remove your browser cache and reload the page.

    2.Insufficient disk space.

    Please update your status so that we can help you out further.

    HTH

    Regards

    Sidhu

  • 0 in reply to sidhu sidhu

    Thanks, that actually makes a lot of sense.  This is a sandbox/testing instance so it's not production, and the user was literally inside doing customization when it occurred...I'll ask him tomorrow what he was doing when I speak with him, in the meantime I'll see if I can figure out something from the logs.

    (Disk space is fine, and this is a virtual machine so adding space is rather simple)

    I will update further as I get closer to resolution. 

Reply
  • 0 in reply to sidhu sidhu

    Thanks, that actually makes a lot of sense.  This is a sandbox/testing instance so it's not production, and the user was literally inside doing customization when it occurred...I'll ask him tomorrow what he was doing when I speak with him, in the meantime I'll see if I can figure out something from the logs.

    (Disk space is fine, and this is a virtual machine so adding space is rather simple)

    I will update further as I get closer to resolution. 

Children